Shipping Policy

Shipping & Delivery Policy

Website: [www.ferroindia.com]
Brand: FerroIndia – Pure Cast Iron Cookware

1. Shipping Coverage

We currently offer shipping across all serviceable pin codes in India. For any location-specific inquiries, you may contact our customer support team at support@ferroindia.com or call us at +91-98250 12345.

2. Order Processing Time

Orders are typically processed within 1–2 business days from the date of purchase.
Orders placed on weekends or public holidays will be processed the next working day.
In case of any delays due to unforeseen circumstances or stock availability, we will notify you promptly via email or phone.

3. Delivery Timeline

Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 5–7 business days
Remote Locations: 7–10 business days

Note: These are estimated timelines and may vary slightly depending on courier partners and local factors.

4. Shipping Charges

Free shipping is available on all prepaid orders above ₹999.
For orders below ₹999, a nominal shipping fee of ₹49–₹99 may be applicable depending on your location and product weight.
Shipping charges (if applicable) will be clearly shown at checkout before payment.

5. Tracking Your Order

Once your order is dispatched, you will receive:

An email and/or SMS with your tracking number
A link to track the status of your package via our courier partner

You can also track your order from the ‘Track Order’ section on our website using your Order ID and Email.

6. Delivery Partners

We work with leading courier services such as Delhivery, Bluedart, DTDC, and India Post to ensure timely and safe delivery of your orders.

7. Damaged or Missing Products

If your package arrives damaged or with missing items:

Raise a complaint within 48 hours of delivery by emailing support@ferroindia.com with:
- Order ID
- Photos of the outer packaging and product
- Description of the issue

We will initiate a review and assist with replacement or refund as per our Return Policy.

8. Delay Disclaimer

While we strive to deliver on time, there may be occasional delays due to:

Natural calamities
National holidays
Transport strikes
Lockdowns or unforeseen logistic issues

We request your patience and assure you of our best effort to minimize any inconvenience.

9. Need Help?

If you have questions or need assistance regarding your order or shipping, please contact us:

📞 +91-98250 12345
📧 support@ferroindia.com