Privacy Policy

Website: [https://www.ferroindia.com]
Brand: FerroIndia – Pure Cast Iron Cookware

1. Introduction

At FerroIndia, we value the trust you place in us when you interact with our website, shop for products, or communicate with our team. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website and services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address, and payment information when you place an order or register an account.
Browsing Information: IP address, browser type, pages visited, time spent on site, device type, etc.
Order & Communication Data: Details related to your purchases, preferences, customer service chats, and inquiries through our contact form.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders securely.
To provide expert order assistance and customer support.
To send order updates, shipping notifications, and promotional offers.
To improve our website performance, usability, and product offerings.
To comply with legal requirements and prevent fraud.

4. Data Sharing & Disclosure

We never sell your personal information.

However, we may share your data with trusted third-party service providers solely for:

Payment processing (e.g., Razorpay, Stripe, etc.)
Order delivery (e.g., courier/logistics partners)
Website hosting and analytics (e.g., Google Analytics)
Customer communication platforms (e.g., WhatsApp, email marketing tools)

All third parties are bound by strict confidentiality and data protection agreements.

5. Your Rights & Choices

You have the right to:

Access and update your personal information.
Opt out of marketing communications at any time.
Request the deletion of your data (subject to legal obligations).

To exercise these rights, email us at: [privacy@ferroindia.com]

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies via your browser settings, although some features may not function properly.

7. Data Security

Your data security is our priority.

All transactions are processed through SSL-secured gateways.
Payment details are encrypted and never stored on our servers.
We use firewalls, secure servers, and access controls to protect your information.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., courier tracking pages or social media). We are not responsible for their privacy practices. Please review their policies individually.

9. Children’s Privacy

FerroIndia does not knowingly collect data from individuals under the age of 18. If we become aware of such data, it will be deleted promptly.

10. Updates to This Policy

We may revise this Privacy Policy occasionally to reflect changes in our operations, legal updates, or customer feedback. The updated policy will be posted on this page with a new effective date.

11. Contact Us

For any questions, concerns, or data requests, please contact us:

FerroIndia
Email: [support@ferroindia.com]
Phone: [+91-XXXXXXXXXX]
Address: [131, Pushkar Industrial & Logistic Park,
Sarkhej-Bavla Road, Near Shivam-4,
Behind Satyam Mall, Changodar,
Ahmedabad, Gujarat 382213
India]