Return & Refund Policy

Return & Refund Policy

Website: [www.ferroindia.com]
Brand: FerroIndia – Pure Cast Iron Cookware

1. Overview

At FerroIndia, we take great pride in the quality and durability of our cast iron cookware. However, if you receive a damaged or defective product, we’re here to make things right.

This policy outlines the process and conditions for requesting a return, replacement, or refund.

2. Eligibility for Return or Replacement

You may request a return or replacement under the following conditions:

• The item delivered is damaged, defective, or not as ordered

• The return request is made within 48 hours of delivery

• The product is unused, unwashed, and in its original packaging

• You provide photo/video proof clearly showing the issue

We do not accept returns for:

• Minor scratches or seasoning differences due to the natural cast iron process

• Products that have been used or altered after delivery

• Wrong size selection by the customer (Please refer to size charts before ordering)

3. Return Process

To initiate a return or replacement:

1. Email us at support@ferroindia.com within 48 hours of delivery

2. Include your:

   • Order ID

   • Description of the issue

   • Photos/videos of the item and packaging

3. Our support team will respond within 24–48 hours with the next steps

Once approved:

• You will either receive a replacement, or

• The product will be picked up by our courier partner (if applicable), or

• You may be asked to ship the item back (in rare cases)

4. Refunds

Refunds are processed only when:

• The returned item is received and inspected by our team

• The issue is verified as per policy

• A replacement is not available or applicable

Refund Timeline:

• Processed within 7–10 business days to your original payment method

• You will receive an email notification once the refund is initiated

5. Cancellations

• Orders can be cancelled before dispatch by contacting us via email or phone

• Once shipped, orders cannot be cancelled

• In case of pre-paid cancellations, the refund will be issued as per the timeline above

6. Exchange

At this time, we do not offer product exchanges unless the product is defective or damaged.

7. Contact Us

For any issues related to returns, replacements, or refunds, contact:

📧 support@ferroindia.com
📞 +91-98250 12345

Address:
FerroIndia
131, Pushkar Industrial & Logistic Park,
Sarkhej-Bavla Road, Near Shivam-4,
Behind Satyam Mall, Changodar,
Ahmedabad, Gujarat 382213, India